General
What are the opening dates of the campsite?
The campsite is open all year round.
I have not received a booking confirmation or entrance voucher what should I do?
Do not hesitate to contact us to verify your stay and so that we can send you back the documents
Is it possible to arrive outside reception opening hours?
Yes, but you must organize your arrival with the reception staff
Are pets allowed in all areas of the campsite?
Pets are allowed except in mobile homes
Can I pay by holiday voucher for the reservation?
Holiday vouchers are accepted for the payment of stays, please contact us to agree on the terms and conditions when booking
What are the refund conditions in case of cancellation?
The conditions of reimbursement depend on the type of stay, the date of cancellation, the reason for cancellation and the possible subscription to the cancellation insurance, The terms are specified in your contract, our GTC and with the insurer.
Do I need a deposit?
Yes, all accommodation stays require a deposit
What are the reception hours?
Low season : Monday – Sunday 9:00am-12:00pm | 3:00pm-7:00pm Middle season : Monday – Sunday 9:00am-12:00pm | 2:00pm-8:00pm July – August : Monday – Sunday 9:00 am – 10:00 pm
Lodgings
Are bed linen and towels included in the accommodation?
Bed linen and towels are available for rent
Is the wifi free and available throughout the domain?
Wifi is in paid access and available on the entire campsite
Is it possible to choose its location?
Yes subject to availability
Are all mobile homes air-conditioned?
The mobile homes reserved for passing customers are all air-conditioned
Is the mobile home equipped with an umbrella?
All mobile homes have a pergola
Are the mobile homes equipped with dishwashers?
Mobile homes are not equipped with dishwashers, some are equipped with gas ovens
Do you have accommodation adapted for people with reduced mobility?
We have a mobile home accessible to people with reduced mobility (mobile home PMR)
Water park
Is the aquatic area open in low season?
The aquatic area is open from June to September
Are food and drinks allowed in the aquatic area?
For reasons of hygiene, food is not accepted within the aquatic area
Are swimming caps and panty suits mandatory at the pool?
Beanies and swimsuits are mandatory to access the aquatic area
Are there qualified lifeguards around the pools?
The aquatic area is not supervised and children are under the responsibility of their parents
What are the opening hours of the aquatic area?
The aquatic area is open from 10am to 12pm and from 2pm to 6pm, in season, nocturnal nights are frequently organized
Is the pool heated?
The aquatic area is not heated
Is the swimming pool accessible to visitors to the campsite?
Visitors, even for a fee, do not have access to the aquatic area
Is sunbathing free?
Many sunbeds are available to users of the aquatic area
Are pets allowed on the aquatic area?
Animals are not allowed in the aquatic area
Animations
What are the start and end times of the animations?
Family entertainment is organized in the evening they start around 19h with the mini-disco very popular with children and their parents
When do the animations start in the season?
The animations are usually organized between mid-July and mid-August
How can I get the calendar or schedule of animations?
The entertainment schedule is available at reception and displayed in different areas of the campsite
Surroundings
Are exurcions available with a departure at the campsite?
Many visits and activities are offered whether around Toulouse, in the Lauragais where renowned regional sites
Is the campsite located near the city centre?
The town of Castanet Tolosan is 4.5Km away with all these shops and services. A shopping center is 1km away
Where are the bike paths?
The Canal du Midi is located 800m from the campsite
Can we reach a supermarket on foot?
A shopping center is 1km from the campsite
Is the campsite served by public transport?
Various bus lines are available from the campsite
Services
Can we rent bikes on the campsite?
Providers offer bike rental with delivery on the campsite. Prior booking is highly recommended
Can I rent a cot or high chair?
A baby cot or high chair rental service is offered
Is a nurse present on the campsite with a room and first aid equipment?
We can give you the contact information of a nurses’ office who travels to the campsite if necessary.
Are barbecues available for rent?
Collective barbecues are available to customers, the use of charcoal barbecue on the pitches is strictly prohibited
Is there a permanence in case of problems on the accommodation?
In case of emergency or strict necessity, an intercom located in front of the reception allows you to contact the campsite staff
Do I have to make an appointment for the inventory when I leave?
An appointment to carry out the inventory must be set no later than the day before your departure
Is there a mini market in the campsite?
A convenience store is available at reception
Is there a bread deposit?
Bread and pastries baked on site are available upon reservation the day before.
Cleanliness
Have the sanitary facilities been renovated recently?
The sanitary facilities have recently been completely renovated and adapted to the requirements and needs of customers
Is there a cleaning service offered for mobile homes?
There is no cleaning service for rentals, it must be carried out by customers before their departure
Does the campsite have a laundry service?
At the level of the laundry room of the campsite, you will find several washing machines and dryers
COVID-19 sanitary measures
What are the measures related to COVID 19?
We apply the sanitary and hygiene measures recommended at the level of the profession as well as any restrictions imposed by the authorities
